Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Atelo booking and client management platform, the website getatelo.com, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Atelo is a product owned and operated by Kamdithecreator Ventures, a business registered in Nigeria. References to "Atelo," "we," "us," or "our" in these Terms mean Kamdithecreator Ventures, operating Atelo and its other products. Customer payments processed through the Service may appear on bank statements under the Atelo or Kamdithecreator Ventures name.

You must be at least 18 years old and able to enter into a binding contract to use Atelo. If you use the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at support@getatelo.com if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, engage in fraud, chargeback abuse, or that we reasonably believe pose a risk to the Service or to other users.

Clients and other users may report a fashion house they believe is violating these Terms or acting fraudulently or harmfully by emailing support@getatelo.com. We may investigate any report and, at our discretion, warn, suspend, or permanently ban a fashion house found to be in violation.

Atelo is offered on paid subscription tiers ("Emerging" and "Atelier"). Current pricing is shown on the Atelo website and in your dashboard. By subscribing, you authorize us to charge the selected plan fee through Paystack on a recurring basis until you cancel.

Atelo's only charge is the flat subscription fee for your selected plan, billed monthly or annually. Atelo does not charge a per-booking fee and does not take a percentage of the bookings processed through the Service. Booking payments are collected by the fashion house directly through its own connected payment account (a Paystack subaccount); Atelo does not deduct a cut from, or hold, those funds. Client-facing Paystack transaction fees are disclosed to clients at checkout.

Subscription fees are charged by Atelo. Monthly subscription fees are non-refundable. Annual subscribers may request a full refund within 7 days of the annual charge; after 7 days, annual fees are non-refundable. We may also issue refunds where required by applicable law or where we explicitly offer one in writing.

Booking and consultation payments are collected directly into the fashion house's own connected payment account; Atelo neither holds nor receives a share of those funds. Any cancellation or refund of a booking or consultation payment is handled by the fashion house directly with its client, according to the fashion house's own cancellation and refund rules, and is paid by the fashion house to the client directly (for example, by bank transfer). Such refunds are not processed through Atelo or the payment processor's refund system, and Atelo is not responsible for issuing, funding, or guaranteeing them.

The fashion house is responsible for chargebacks, disputes, and reversals raised against its own booking and consultation transactions. If Atelo is required by the payment processor to fund any refund, chargeback, or reversal on the fashion house's behalf, the fashion house agrees to reimburse Atelo promptly, and Atelo may offset such amounts against future payouts or subscription credits.

You retain ownership of the content you put into Atelo — including your business profile, services, availability, and the client records and booking data you create. You grant us a non-exclusive license to host, process, and display this content solely to provide the Service.

You are the data controller for your clients' personal data. You must have a lawful basis to collect and store the client information you add to Atelo (names, phone numbers, email addresses, measurements, notes). You are responsible for informing your clients about how you use their data and, where required, obtaining their consent.

You must not:

• Use the Service for anything illegal, fraudulent, or harmful.
• Attempt to access another fashion house's data or clients.
• Send spam, unsolicited marketing, or content that violates WhatsApp's policies through the Service.
• Reverse-engineer, probe, or attempt to circumvent security controls.
• Resell, sublicense, or white-label the Service without our written permission.

Atelo works with the tools you already rely on — Paystack for payments, WhatsApp for booking notifications, Google Calendar (optional, only if you connect it), and email as a backup. Your use of Atelo is also subject to those providers' terms. We are not responsible for outages or changes in those services, but we will make reasonable efforts to restore functionality or provide workarounds.

Booking confirmations, reminders, and status updates are sent to both fashion houses and clients primarily via WhatsApp, with email as a backup. Delivery depends on the recipient's device, network, and WhatsApp / email provider and cannot be guaranteed. If a notification is critical, verify it in the dashboard.

We aim for high availability but do not guarantee the Service will be uninterrupted, timely, secure, or error-free. We may add, remove, or change features; we will give reasonable notice of material changes that negatively affect paying customers.

The Atelo name, logo, visual design, code, and documentation are owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding beyond using the Service as intended.

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will meet your requirements or operate without interruption.

To the maximum extent permitted by law, Atelo will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost bookings, lost data, or goodwill, arising out of your use of the Service. Our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the three months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold Atelo harmless from any claim arising out of your content, your use of the Service, your violation of these Terms, or your violation of any third party's rights — including data-protection and privacy obligations to your clients.

You may cancel your subscription at any time from your dashboard. Cancelling stops future recurring charges; you will retain access until the end of the current billing period. We may suspend or terminate your access for breach of these Terms. Upon termination, you may export your data for 30 days before we delete or anonymize it in accordance with our Privacy Policy.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be resolved in the courts of Lagos, Nigeria, unless applicable consumer law gives you a right to bring proceedings elsewhere.

We may update these Terms from time to time. We will update the "Last updated" date at the top of the page and, if the changes are material, notify account holders via email or in-app notice at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: support@getatelo.com.